Refund policy

Refund Policy

At Ederveil, we are committed to ensuring your satisfaction with every purchase of skirts, tops, and two-piece sets. Please review our refund policy below for detailed information on returns, exchanges, and refunds.

Eligibility for Refunds

  • Items must be returned within 30 days of the delivery date.
  • Products must be unworn, unwashed, and in their original condition with all tags attached.
  • Footwear, accessories, and final sale items are not eligible for refunds unless defective.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Refundable Items

The following items cannot be refunded:

  • Gift cards
  • Items marked as "Final Sale" or "Clearance"
  • Items damaged due to improper use or wear
  • Personalized or custom-made products

Return Process

  1. Contact our support team at [email protected] to initiate a return request. Please include your order number and reason for return.
  2. We will provide a return authorization and shipping instructions within 2 business days.
  3. Pack the item securely in its original packaging, including all tags and accessories.
  4. Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Timeline

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please allow additional time for your bank or card issuer to post the refund.

Exchanges

We offer exchanges for size or color changes on eligible items. To request an exchange, please follow the return process above and indicate your preferred replacement. Exchanges are subject to stock availability. If the desired item is unavailable, a refund will be issued.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange a free return and send a replacement or full refund, including any shipping costs incurred.

Late or Missing Refunds

If you haven’t received a refund after the processing period, please check your bank account or contact your payment provider. If the issue persists, reach out to us at [email protected] for assistance.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item). Return shipping costs are the customer’s responsibility for non-defective returns.

Contact Us

For any questions or concerns regarding this policy, please email us at [email protected]. We are here to help!