Shipping policy

At Ederveil, we are committed to providing a reliable and transparent shipping experience for all orders of Skirts, Tops, and Two-Piece Sets. Please review our logistics policy below to understand how your purchases are processed and delivered.

Shipping Method

We offer a single, straightforward shipping option: Standard Shipping. This method is available for all items in our collection, including Skirts, Tops, and Two-Piece Sets. Orders are processed and dispatched from our fulfillment center within 1-3 business days after payment confirmation.

Delivery Timeframe

Standard Shipping typically delivers within 7-14 business days, depending on your location and customs processing times. Please note that delivery estimates are calculated from the date of dispatch, not the order date. While we strive to meet these timelines, occasional delays due to carrier or customs issues may occur.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note that free shipping is not available for any orders, regardless of order value or item type. The exact shipping cost will be clearly displayed before you complete your purchase.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress via the carrier’s website. If you do not receive this email within 5 business days of placing your order, please contact us at [email protected] for assistance.

International Shipping & Customs

We ship to most countries worldwide. However, international orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authority. These charges are the responsibility of the recipient and are not included in the shipping cost or product price. Ederveil is not liable for any delays caused by customs clearance.

Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of purchase. Ederveil is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, please email [email protected] as soon as possible, and we will do our best to accommodate the change before dispatch.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We will investigate the issue and, if confirmed, arrange for a replacement or refund. Please retain all original packaging and items for inspection purposes.

Returns & Exchanges

For information on returning or exchanging items, please refer to our separate Returns Policy. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

For any further questions regarding shipping, please reach out to us at [email protected]. We are here to help ensure your shopping experience at Ederveil is smooth and enjoyable.